Refund policy
Returns & Refunds Policy
I take great care in creating and packaging every order. Please read the following policy before making a purchase.
Original Artwork
Due to the unique nature of original artworks, all sales of original artwork are final. I do not offer refunds, returns, or exchanges for change of mind.
Prints, Products & Merchandise
Returns are only accepted for items that arrive damaged or faulty.
If you receive a damaged or faulty item, please contact me within 7 days of receiving your order at hello@studioflos.com, including:
- Your order number
- A description of the issue
- Clear photographs showing the damage or fault
If the item is confirmed to be faulty or damaged, I will offer either a replacement, repair, or refund as appropriate.
Change of Mind
I do not accept returns, exchanges, or refunds for change of mind, incorrect purchases, or if you no longer want the item.
Contact
For any questions regarding your order, please contact:
hello@studioflos.com